Privacy Policy
Covers how we collect, store and protect your personal data. Linked from your account dashboard.
LEGAL REFERENCE
Our Terms Shape Your Account
These terms govern your dimensi 69 account, your lobby access, and how we handle deposits via QRIS, DANA, OVO and GoPay. We've written them to be clear: what...
Account SecurityPayment ClarityDispute ResolutionIndonesia-FocusedAlways Available
Policy Scope & Jurisdiction
dimensi 69 operates under the laws applicable to our service in supported regions. These terms apply the moment you open your account. By accessing our lobby, depositing via QRIS, DANA, OVO or GoPay, or placing any activity, you agree to these terms in full. We reserve the right to update them; we'll notify you of material changes. Disputes are resolved through our
support channels first, then escalation if needed. Your account remains yours; we don't sell or share your data beyond what's needed to process your payments and keep your account secure.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
REVIEW SIGNALS
Why These Terms Matter
Transparent Language
We avoid legal jargon where possible. Every clause is written so you understand what you're agreeing to before you deposit.
Payment Security
QRIS, DANA, OVO and GoPay transactions are encrypted end-to-end. Your payment details never touch our servers directly.
Account Protection
Your account is yours alone. We enforce strict login security and never ask for passwords via email or chat.
Dispute Handling
If a transaction goes wrong, we investigate within 48 hours and resolve it through your payment provider if needed.
Indonesia-First Design
These terms reflect how Indonesians actually use mobile payments. QRIS, DANA, OVO and GoPay are built into every clause.
Regular Updates
We review these terms quarterly and notify you of any changes. You can always access the current version in your account.
SIDE BY SIDE
Consistency Across Our Policies
Payment Terms
Details deposit minimums, withdrawal timelines and QRIS, DANA, OVO, GoPay processing fees if any.
Account Rules
Outlines what you can and cannot do in your lobby, including multi-accounting and bonus eligibility.
Dispute Policy
Step-by-step process for reporting a transaction error or unauthorized activity on your account.
Lobby Access
Explains which games and markets are available in your region and how we manage table limits.
Communication Preferences
How to manage email, SMS and in-app notifications about promotions, payouts and account updates.
Termination & Closure
Your rights if you close your account, including how we handle remaining balance and data retention.
SERVICE CONTEXT
What Defines Our Brand
01
Mobile-First Lobby
Every term is written for how you actually use dimensi 69: on your phone, between other apps, with one-tap payments.
02
Real-Time Payouts
Withdrawals to QRIS, DANA, OVO and GoPay hit your wallet in seconds, not hours. Your balance updates instantly.
03
No Hidden Clauses
We don't bury fees or restrictions in footnotes. Every charge and rule is visible before you confirm any action.
04
Account Ownership
Your account is yours. We don't freeze funds without cause, and we explain any hold in writing within 24 hours.
05
Indonesia-Specific
These terms reflect Indonesian payment law and local banking practices. QRIS, DANA, OVO and GoPay are native to our flow.
06
Always Accessible
Read the full terms anytime in your account. We also email you a copy when you open your account and after any update.
Terms & Conditions FAQ
Yes. You accept these terms when you create your account. We'll show you a summary and a link to the full text before you confirm. You can always review them later in your account settings.
We'll contact you first to clarify. Minor issues usually get a warning. Serious violations like multi-accounting or fraud can result in account suspension and forfeiture of balance, in line with local law.
No. We'll email you at least 14 days before any material change takes effect. You can review the new terms and decide whether to continue using your account.
Yes. All transactions are encrypted and processed through official payment gateways. Your payment details are never stored on our servers. Disputes are handled by your bank or e-wallet provider.
Contact our support team immediately with your transaction ID. We investigate within 48 hours and escalate to your payment provider if needed. Most disputes are resolved within 5 business days.
Yes. You can close your account from Settings > Account > Close Account. Any remaining balance will be returned to your QRIS, DANA, OVO or GoPay account within 24 hours.
We keep transaction records for 7 years to comply with Indonesian financial law. Personal data is deleted after 12 months unless we're required to retain it for legal or regulatory reasons.